Terms and Conditions
These terms and conditions, ("Conditions") together with the booking form on the website, comprise the agreement under which South Bank University Enterprises Limited (“SBUEL”), an affiliate of London South Bank University (“LSBU”), will provide the Continuing Professional Development (CPD) Short Courses to you. Please read the Conditions carefully before you submit your order to us. These Conditions will tell you what your rights are in relation to the contract.
1. Learner access
1.1 You will have library and wifi access for the duration of your course, where relevant, however you will not have digital or borrowing rights, You will be provided directly with all relevant study materials.
2. Entry requirements
2.1 It is your responsibility to ensure that you meet the eligibility criteria to take the course. Please ensure you have considered this before booking. Full information can be found on the website (https://lsbuonline.powerhousehub.net). SBUEL are not responsible for the contents of this website or any third party website linked to this website.
2.2 For the avoidance of doubt, SBUEL will not accept any responsibility for you booking a course where you do not meet the eligibility criteria.
2.3 You are solely responsible for any visa requirements in order to enter and remain in the UK. For further advice or support concerning your eligibility check the Home Office guidance and website. If you require additional help you may contact firstname.lastname@example.org. Please ensure that, where necessary, you have complied with all such requirements in advance of booking onto any courses. Refunds will not be offered under any circumstances should your visa application be declined or delayed.
3. Booking and payments
3.1 The price for the course (which includes VAT) will be the price indicated on the website.
3.2 Your place on the course will be confirmed by email upon successful purchase and registration.
4. Refund and cancellation policy
4.1 You have a legal right to change your mind within 14 days after the day we email you to confirm that we accept your order for a place on the course, during which time you will be able to receive a full refund. Once we have completed the services you cannot change your mind, even if the 14 day period is still running. If you cancel after we have started the services, but within the 14 day period, you must pay us for the services provided up until the time you tell us that you have changed your mind.
4.2 SBUEL are unable to offer refunds should you decide to cancel after the 14 day cooling off period or are unable to attend your course. Where possible we will offer you another date or course free of charge. Email us on email@example.com
4.6 SBUEL reserves its right to make a refund in exceptional circumstances in its absolute discretion.
4.7 Refunds will only be made using the original method of payment and to the person who made the original payment.
5. Our right to make changes
5.1 Occasionally SBUEL may have to cancel or postpone a class due to unavoidable circumstances, or if a class is under-subscribed. In such a case SBUEL will notify all confirmed attendees as soon as possible and offer a full refund.
5.2 SBUEL reserves the right to cancel a course or change course dates, tutors or timetables from those published at its discretion, and we will notify you in advance of such changes. In these circumstances SBUEL will normally arrange an alternative date and will offer you a transfer to this date, or, if this date is not convenient, offer a full refund.
5. If the advertised tutor is unable to teach the class, SBUEL reserves the right to substitute the advertised tutor with another appropriate tutor.
5.4 SBUEL suggests you arrange insurance to cover unforeseen events such as illness, unfavourable weather, or cancellation of a course for which travel and accommodation costs will be incurred.
6. Participant obligations
6.1 You must notify SBUEL of any change in contact details as these will be used by SBUEL for all correspondence.
6.2 SBUEL and its affiliates do not accept responsibility for registering participants with any professional bodies or entry for the relevant written exams.
6.3 Course and study materials are not transferrable between participants.
6.4 For face-to-face courses, you must, at all times, carry a temporary ID pass. Failure to produce on demand a temporary ID pass may result in you being refused admission onto the premises.
6.5 You are required to conduct yourself at all times in a manner which shows respect for SBUEL and its affiliates, their staff, students of LSBU, fellow participants and property. Any breaches of policies or codes of conduct notified to you may result in removal from the course with no refund.
7. Intellectual property
7.1 All intellectual property rights in all materials and online resources supplied by SBUEL and its affiliates are expressly reserved. Any unauthorised duplication, publication or distribution is strictly prohibited.
8.1 You are responsible for verifying that the course you enrol onto is suitable for your needs and any specific requirements you may have. SBUEL does not guarantee or make any commitment that any result or objective will be obtained from completion of the course.
8.2 The liability of SBUEL for foreseeable losses arising out of its negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with this agreement or our failure to use reasonable care and skill, is limited to the value of monies received from you for the course.
8.3 SBUEL does not exclude or limit liability:
8.3.1 for fraud; or
8.3.2 for death or personal injury to the extent that it results from the negligence of SBUEL and its affiliates, its officers, employees or agents.
8.4 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract.
9.1 SBUEL and its affiliates accept no responsibility for anything that is lost or stolen from its premises. Personal possessions are your sole responsibility and you are advised to keep valuable belongings with you at all times and to take out appropriate insurance.
10. Data protection
10.1.1 You agree to allow SBUEL and its affiliates to retain any information provided which will be used in line with current legislation, including to communicate with you to perform their obligations under this Agreement
10.1.2 provide feedback to you on your progress and course performance;
10.1.3 provide feedback on your progress and attendance on the course to your sponsor/employer, if you are sponsored by a third party for the course. Please note, as previously stated, SBUEL and its affiliates have no responsibility for any external exams and are not able to provide any information in relation to performance with external bodies apart from your employer where relevant.
10.2 If you agree, SBUEL may obtain your external exam results from any professional body.You will need to sign a separate form produced by them in order for the results to be released to SBUEL. There is no express obligation for you to do so.
11. Events outside our control
11.1 SBUEL and its affiliates shall not be responsible for delays or events outside our control. If the delivery of the course is delayed or interrupted by an event outside our control we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but have not received.
12. Dispute resolution
12.1 If you have any questions or complaints about the course or provision of services, please email firstname.lastname@example.org.
13. Other important terms
13.1 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.2 The contract shall be governed by and interpreted according to the laws of England and Wales, and each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non- contractual disputes or claims).